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Virtual – Customer Service Representative III in Montgomery, AL in The Virtual Call Center ID-11871

Job title: Virtual – Customer Service Representative III

Company: The Virtual Call Center

Job description: We are diligently searching for dynamic Customer Service Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.

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As a Customer Service Representative, you will answer inbound phone calls for some of Americas most trusted top brands and Fortune 500 companies, assist customers with account information, specific content, or account authorization in regards to the customer accounts, resolve customer issues, complete and handle all customer related inquiries.

Certification training is instructor-led and you must be able attend training in its entirety once the training course has been selected.

This position is not applicable to applicants in the following states: California, Connecticut, Massachusetts, Maryland, New York and Oregon.

Requirements

  • Must be able to pass a background check and drug screening
  • Must have a minimum of 1-2 years of customer service and/or call center experience
  • Must be able to work 15-20 hours a week (some clients have weekend requirements).
  • A quiet distraction free work environment.
  • Must have a quiet distraction free work environment.
  • Must have dual-core 2.9 Ghz or better (laptop or desktop) with 4GB or RAM. An all-in-one computer cannot be utilized.
  • Must have a USB headset with microphone (required for a certification training)
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection.
  • Must have a landline phone service (No Magic Jacks or wireless devices allowed)
  • Must be able to purchase a call center noise cancelling phone.

Benefits

  • Work from the comfort of your home office.
  • Choose your own schedule
  • Establish yourself in the telecommunication industry
  • Incorporate contract work into your schedule 24/7/365
  • Eliminate the stress of transportation cost, commute time and wardrobe expense
  • Enjoy a people-centric environment

 

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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