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Remote Sales Agent – English/Spanish Bilingual ID-12069

About the Role

We are seeking sales-focused professionals who have a proven track record of supporting customers in their purchasing decisions. As a Sales Generalist at Wayfair, you will apply your sales experience to drive business outcomes through high-quality customer interactions. Your effective communication skills and product knowledge will help in advising customers in making confident buying decisions while meeting or exceeding sales performance expectations.

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Key Details

Position Type: Full-Time

Base Pay: $15.00 hourly

Performance Bonus: Uncapped monthly incentives

Expected Total Compensation: Approximately $23/hour including bonuses

Location: Remote (Work from home)

Schedule: Variable shifts including potential weekend and evening hours

Equipment: Company-provided

Required Experience: Minimum 1 year in sales

Important Note: This position is strictly for sales activities and is different from customer service. Past experience in sales is required.

Core Responsibilities

Sales Volume Management

Receive 40-50 incoming sales calls daily

Work in a high-speed virtual environment

Rapport with customers quickly while responding to questions and completing a sale

Professional Conduct

Attend work consistently and be on time

Communicate proactively regarding changes in schedule or difficulties

Manage time effectively

 

 

Customer Interaction

Utilize active listening

Provide clear, concise information

Create positive customer experiences to promote loyalty

 

 

Supplier Coordination

Contact product suppliers as necessary

Gather detailed product information not available on the website

Provide complete customer solutions

 

 

Sales Methodology

Utilize established sales procedures

Conduct effective questioning

Close the sale confidently

Build customer relationships

 

 

Strategic Selling

Analyze the needs of each individual customer

Offer suggestions for additional products that complement the customer's purchase

Maximize sales through up-selling and cross-selling

 

 

Performance Standards

Meet operational standards

Performance-based compensation

Emphasis on constant improvement

 

 

Workspace Requirements

Maintain an environment free from distractions

Give complete attention during customer interactions

Conduct yourself professionally while on shift

 

 

Technical Capabilities

Be familiar and comfortable with numerous software platforms

Cope with technology changes and updates

Deal with unexpected technical problems

Use many different communication tools

Team Engagement

•                    Compete in sales competitions

•                    Attend training to improve performance

•                    Contribute to the team culture

•                    Promote a collaborative atmosphere

•                    Seasonal Flexibility

•                    Flexible scheduling to accommodate peak seasons and volumes

•                    Available for required overtime during peak times

Qualification Requirements

•                    Experience

•                    1+ year of successful sales experience

•                    Proven track record of meeting performance metrics

•                    Preferred background in call center, retail, or virtual sales

Training Commitment

•                    Must complete mandatory sales training program

•                    No absences or schedule modifications permitted during training

Technical Requirements

•                    Hardwired internet connection required

•                    Minimum 25Mbps download/5Mbps upload speeds

•                    WiFi connections not permitted

•                    Company provides necessary equipment

•                    Technical Skills

•                    Proficiency with multiple software platforms

Experience with:

•                    Google Workspace

•                    Microsoft Office

•                    Email systems

•                    Video conferencing tools

•                    Team collaboration software

•                    Multi-screen operations

•                    Spreadsheet applications

•                    Workspace Requirements

•                    Private, dedicated home office space

•                    Environment free from distractions

•                    No background noise sources

Educational Background

•                    High school diploma or equivalent required

•                    Bachelor's degree preferred but not required

Additional Requirements

•                    Proven flexibility in a fast-paced environment

•                    Strong multitasking skills

•                    Ability to handle multiple customer interactions simultaneously

•                    Must pass pre-employment assessment

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