Pharmacy Technician - Physician Contact - Work From Home -id-1075
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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
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Position Summary
This position is responsible for member facing outreach to support Medicare Part D Stars initiatives nationally. Responsibilities include research and review of member history, assisting members with obtaining refills, setting up automatic refill processes to help member remain adherent with maintenance medications.
Additionally, this position is responsible for screening orders, research, and review of prescription overrides, accurately and efficiently reading, interpreting, and entering prescriptions into the computer system in a timely fashion, and/ or thinking through and solving escalated prescription issues. Through your skills and knowledge, you will offer solutions needed to help simplify the customer health care experience. Areas of focus for Pharmacy Technicians may include outbound calls, inbound calls, entering patient and prescription information into our system, and faxing physicians for prescription clarification, substitutions, and formulary changes. To help support development and maximize workflow, you will be asked to perform other pharmacy functions as required.
Required Qualifications
- Licensure and/or certificate per state or federal requirements.
- Three months minimum pharmacy technician experience
Preferred Qualifications
- Certified pharmacy technician registration.
- Adept at reading/interpreting prescription terminology and medications.
- Excellent customer service skills, primarily over the phone.
- Rapid keyboarding skills while maintaining 100% accuracy.
- Able to meet specified production and quality standards as defined by the management team.
- Able to recognize and identify commonly used generic drugs and the route of administration of these drugs.
- General knowledge of commonly used generic drugs.
- Able to understand and interpret Latin symbols commonly used on prescriptions medications and able write routine correspondence. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This includes the ability to calculate dosages and days-supply prescriptions.
- Flexible and enjoy working in a fast pace, team-oriented environment. Remote Work opportunities might exist based on performance within the company and will require a secure room free from noise and distractions, with a closing door and ergonomic-friendly work area (e.g., desk, chair).
Education H.S or Equivalent
Pay Range
The Typical Pay Range For This Role Is
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 03/07/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
