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Part Time Weekend Remote Customer Service (**Bicycle Knowledge Required**) id-403

Full Job Description

1.) The ideal candidate for this position will have experience with bicycles.

2.) This position is 100% remote

3.) We are looking for a passionate Customer Service rep who can understand a customers hurdle, and help them jump it!

4.) To be considered for this job, please include a cover letter with you application answering the following questions:

  • What is the spindle diameter of a Sram Dub Crank?
  • What information is needed to replace a chainring?

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Now that is said, let us get to it!

365 Cycles is seeking bicycle industry professionals to help our online customer service & sales team. In this role, you will be the voice of 365 Cycles that helps provide answers to the online customers. You will need to have the ability to help answer customer inquiries and help them find resolutions. This role is best geared toward someone with the ability to communicate with customers effectively verbally & via email.

Responsibilities

Be a part of a growing team that provides excellent customer service through our online channels.

Look to capitalize on opportunities to build your bicycle knowledge & communicate what you have learned to the rest of the team.

Answer customer inquiries on multiple channels to include email communication, phone conversation, and online chat messages.

Resolve customer order issues in an organized fashion.

Provide support on bicycle components, accessories, & tools.

Process returns accurately & in a timely manner.

Process warranty claims.

Collaborate with leadership team to communicate customer feedback.

Qualifications

Bicycle knowledge:

Must have a strong desire to provide superior customer service to the customer.

Must be driven to help the customer solve issues that they are experiencing with swift execution.

Have the ability to communicate clearly through written & verbal communication.

Must be very organized & have the ability to work both independently & also as a team member.

Have a desire to work & be part of a growing team.

Additional responsibilities as assigned.

Online Customer support experience is a plus!

Benefits are only eligible to Full-Time Employees.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

  • Work from home

Shift:

  • Day shift

Work Location: Remote

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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