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Live Stream Moderator, TikTok Operations, SuperOrdinary ID-1146

Company Introduction 

SuperOrdinary is the leading global growth partner and marketplace expert connecting brands, creators, and consumers everywhere. SuperOrdinary is the go-to partner for facilitating sustainable global expansion for today's most exciting consumer brands including Farmacy, Tower28, LG beauty, The Ordinary, Milk Makeup and more. SuperOrdinary’s worldwide team of e-commerce marketplace and social commerce experts help brands establish influence, scale global sales channels, and connect with creators and consumers throughout the world. 

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With a deep understanding of the rapidly evolving social commerce landscape, SuperOrdinary has a proven track record of successfully growing brands on TikTok Shop and other social commerce marketplaces. Fusing creativity with technology, SuperOrdinary is harnessing the power of livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.  

 

Job Overview

We are seeking a highly organized and proactive Live Stream Moderator to manage live stream interactions and enhance the experience for both creators and audiences. This combined role will require you to moderate live sessions, engage with viewers, assist in product promotions, and create engaging talking points for creators to drive successful live streams. You will also analyze post-live performance to provide insights that optimize future sessions. The ideal candidate will be someone who thrives in fast-paced environments, is solution-oriented, and possesses a deep understanding of TikTok live streaming and social commerce.

Key Responsibilities:  

Live Stream Moderation & Engagement:

  • Moderate live stream comments to ensure a positive, friendly, and productive environment for viewers and creators.
  • Actively manage audience engagement by responding to comments, addressing concerns, and encouraging participation.
  • Handle live sales launches and assist in product promotions, ensuring all sales-related content is delivered clearly and seamlessly.
  • Troubleshoot issues in real-time during live sessions, offering quick solutions to any technical or operational challenges that arise.

Talking Points Creation:

  • Craft engaging and concise scripts that highlight the key features of products while maintaining the natural flow of the live stream. Ensuring the content is aligned with brand messaging and product promotions.
  • Work with the team to gather insights from past live sessions and incorporate those findings into future talking points, ensuring content evolves based on audience preferences and feedback.
     

Post-Live Analysis & Insights:

  • Analyze live session performance using platform metrics to assess audience engagement, product performance, and overall session effectiveness.
  • Provide actionable feedback on engagement trends, top-performing products, and areas for improvement in future sessions.
  • Create weekly performance recaps summarizing key metrics, product feedback, and recommendations for future live sessions.

Team Communication & Reporting:

  • Attend weekly all-team meetings to provide updates on live stream sessions, discuss performance data, and share insights for improving future sessions.
  • Collaborate with the team and creators to ensure that talking points, content, and product promotions align with overall brand goals.

Qualifications: 

  • Understanding of TikTok live streaming, audience engagement, and the social commerce landscape.
  • Strong ability to moderate live sessions and keep the audience engaged while managing multiple conversations and troubleshooting in real time.
  • Excellent written communication skills with experience in creating engaging, clear, and concise talking points for live content.
  • Ability to track and analyze performance data, using insights to improve future live sessions.
  • Highly organized and able to manage multiple tasks simultaneously, especially under time pressure.
  • Proactive, self-motivated, and able to take initiative in identifying areas for improvement without needing extensive guidance.

Compensation:

  • $20-25/hr 
  • 20 to 40 hours per week for 75 day contract
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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