Customer Support - Must be within commuting distance to Coppell, TX! - Night and Weekend ID-11738

December 17, 2024

Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we're one of the world's leading printing, warehousing, and fulfillment companies, and among the fastest-growing businesses in the US.

Since opening in 2013, we've been trusted to print 32M+ items and grown into a team of 1,800+ employees worldwide. We've recently been named one of the fastest growing companies in the USA by INC for the second year in a row!

The Basics:

Other Jobs You May Be Interested In

You have excellent customer-focused experience and are a fantastic multi-tasker. Maybe you're a gamer, maybe you were recently in school and had to juggle a few projects at a time. Or maybe you handled some tech support questions in a previous job. Whatever your past, you exude confidence while talking through tough problems, even when you're not sure of the answer yourself. You're confident you can get the right answers and instill that confidence in the people you're talking to!

You have a thirst for growth and look to do better every day.

The Formalities:

Overview of Position: Under general supervision of CS Manager and Supervisors, provides Top-Tier customer service during every interaction. Maintains customer accounts, and performs related duties, as required.

Though this position is home-based for now, the employee must reside within a commutable distance to our Coppell facility and be willing and able to attend a half-day ONSITE Onboarding and then be willing to come onsite at some point in the futureHours:

Training Schedule: 11am to 7:30pm Mon-Fri

Training will take place using virtual meetings in a classroom setting for several weeks.

Once training is complete the schedule is Mon-Fri 9:00am-5:30pm

Your Responsibilities:

Answering emails, talking with clients via live chat and phone support.
Helping Printful clients set up their online shops, get that great design of theirs on top of one of our products, or getting startup goods for their office from Startup Vitamins.
Assisting customers with setting up their E-Commerce platforms
Assisting customers with troubleshooting issues with their Printful Store and their E-Commerce platform

Our Requirements:

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.

Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Persuasion — Persuading others to change their minds or behavior.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Time Management — Managing one's own time and the time of others.
Additional Competencies: Good at working with hands.
Ethical Conduct

We Offer:

Competitive Pay (from Home!)
Competitive Benefits - Health, Dental, Vision, Life Insurance
Personal and Professional Development Opportunities
401k with Company Match
A fun and engaging position
Remote Worksite

Printful is growing. Come grow with us!

AAP/EEO Statement

Printful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Printful complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Printful expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Printful’s employees to perform their job duties may result in discipline up to and including discharge.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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