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Customer Operations Specialist (Part-Time, Remote) ID-11874

 

About RaffleLink

RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.

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Our platform offers:

·         Easy-to-use raffle creation and management tools

·         Secure payment processing

·         Automated ticket generation and distribution

·         Real-time reporting and analytics

·         Compliance features to help organizations adhere to local regulations

·         As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

The Role

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.

Key Responsibilities:

·         Manage customer support via email and phone

·         Handle inbound sales inquiries

·         Create user guides and documentation

·         Assist in developing outbound sales strategies (with potential commission structure)

·         Learn and advise on Australian raffle regulations

·         Become an expert in RaffleLink's platform and features

·         Manage and resolve support tickets efficiently

·         Guide clients through permit applications and raffle setup processes

·         Stay updated on industry trends and regulatory changes

·         Contribute to various projects as needed

Qualifications:

·         Excellent communication skills (written and verbal)

·         Strong problem-solving abilities

·         Proficiency with technology and quick learner of new systems

·         Self-motivated and able to work independently

·         Adaptable to a fast-paced, evolving startup environment

·         Previous customer service experience preferred

·         Interest in or experience with non-profit sector is a plus

·         Reliable internet connection and quiet work environment for remote work

What We Offer:

 

·         Remote work opportunity

·         Part-time schedule (20 hours/week, flexible scheduling)

·         Competitive hourly rate of $30 per hour

·         Superannuation at 11% of earnings

·         Pro-rata entitlements for annual leave and sick & carer's leave

·         Public holiday entitlements

·         Opportunity for growth into a full-time operations role as the company expands

·         Chance to make a real impact in a small, growing business

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