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Client Service Manager | Fully Remote Role ID-12130

Job Description

Remote Client Service Manager

Location: Remote (Fisher Organzation Home Office 222 Forbes Rd #101, Braintree, MA 02184)

Schedule: Flexible, work in your preferred time zone

About Us:

Fisher Organization is the New England division of American Income Life. Our mission is to protect the members of Labor and Credit Unions and various Associations of New England, as well as as many working families as possible throughout the region. We strive to become the premier in-home supplemental insurance company in New England while maintaining a company culture that promotes personal growth and striving to make a positive impact on our clients’ lives.

The Role:

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We’re seeking a motivated Remote Client Service Manager to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role. If you’re passionate about leading from anywhere and want to take your career to the next level, this is the perfect opportunity.

What You’ll Do:

  • Lead and motivate a remote team, ensuring exceptional client satisfaction.
  • Use virtual tools to effectively manage and support team members across time zones.
  • Work closely with leadership to enhance your management skills through personalized mentorship.
  • Implement best practices to improve service delivery and team performance.
  • Uphold professionalism and a client-first mindset in every interaction.

What You’ll Bring:

  • Strong communication and leadership skills, with the ability to motivate remote teams.
  • A self-driven, adaptable mindset to excel in a dynamic, fast-paced environment.
  • A desire to grow into a leadership role and take on new challenges.
  • (Management experience is a bonus but not required—we invest in your potential!)

Why Join Us?

  • Flexibility: Design your work schedule around your life.
  • Mentorship: Learn from experienced professionals invested in your growth.
  • Remote Work: Build your career from anywhere.
  • Competitive Pay: Performance-based compensation with opportunities for advancement.
  • Supportive Culture: Be part of an innovative, collaborative, and growth-focused team.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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