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Amazon Virtual Customer Service Representative -Entry-Level- WFH – indeed jobs In Malaysia id-1019

Amazon Virtual Customer Service Representative -Entry-Level- WFH – indeed jobs In Malaysia


Salary : 55 To 80


Location: Malaysia

Overview:

Embark on an exciting career journey with Amazon as a Virtual Customer Service Representative. This entry-level position allows you to work from the comfort of your home while providing exceptional customer service to Amazon’s diverse customer base. Join a global team and contribute to the success of one of the world’s leading e-commerce and technology companies.

Position: Amazon Virtual Customer Service Representative

Location: Work From Home (WFH)

Experience Level: Entry-Level

Job Type: Full-Time

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Responsibilities:

Respond to customer inquiries and resolve issues via phone, chat, and email.

Provide information about products, orders, account details, and general inquiries.

Utilize Amazon’s systems to document customer interactions accurately.

Collaborate with team members and other departments to ensure customer satisfaction.

Maintain a positive and customer-focused attitude in a virtual work environment.

Qualifications:

High school diploma or equivalent.

Prior customer service experience is optional; comprehensive training is provided.

Excellent communication skills in English, both verbal and written.

Comfortable using computer systems and multitasking in a virtual environment.

Ability to adapt to a fast-paced and dynamic work environment.

Strong problem-solving skills and a commitment to customer satisfaction.

Benefits:

Competitive hourly rate with potential performance-based incentives.

Extensive training programs to support your professional development.

Health, dental, and vision insurance options.

401(k) retirement savings plan.

Paid time off and holiday pay.

Opportunities for career growth within Amazon’s global network.

How to Apply:

If you’re eager to kick-start your career with a globally recognized company, apply for the Amazon Virtual Customer Service Representative position. Please submit your resume and a brief cover letter through our online application portal.

Application Deadline: 31/12/2023 

Amazon is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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