Virtual Sales Tour Booking Specialist ID-10310
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product.
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Job Requirements?
Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry.
Willingness to make 75-100 manual phone calls per day.
Must have experience booking a Vacation Ownership tour.
Telemarketing and/or Telesales experience preferred.
Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
Enjoy talking on the phone and/or interacting with guests.
Bold persuasion skills
Computer skills
Stand, sit and walk for extended periods of time.
Flexible schedule
Must be able to work independently and self-motivated.
What you will do?
Update information board on a regular basis to inform employees of important events.
Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
Assign lead calls or emails to Sales Executives based on line rotation.
Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
Promote awareness of brand image internally and externally.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
