Virtual Banker - Client Experience Associate ID-11004

December 3, 2024

Get ready for an exhilarating role as a Virtual Banker, where you'll be the driving force behind delivering an exceptional experience to our clients. As a Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each client interaction is an opportunity to strengthen the bond between the bank and the client, all while living up to First Horizon's brand promise of Understanding in Action.

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Education/Work Experience Requirements:

High school diploma or equivalent required
Minimum two years of customer service experience or equivalent combination of education, training, and experience
Strong computer skills and ability to use multiple applications simultaneously
Bilingual in English and Spanish is a plus
Excellent verbal and written communication skills with emphasis on grammar and etiquette
Process strong problem solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality

Shifts:

Shifts starting from 7:00am through starting of 1:30pm Monday through Friday; Saturday shifts are a requirement.

Training Schedule:

8 weeks duration - Week 1-3: Monday - Friday 8:30 am - 5:00 pm, Week 4-7: Work assigned scheduled shift; Week 8: Monday - Friday 8:30 am - 5:00 pm, Week 9: Work assigned scheduled shift

About UsFirst Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S.

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