Description

Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at Amazon.com. We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.

Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.

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As the Vendor Specialist, US Liquidations, you will be the primary point of contact for your assigned external liquidation vendor partners. You will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors or operations sites and resolve, and review accounts receivable tables to ensure vendors are paying within terms. You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.

Key job responsibilities

Be the primary POC for assigned liquidation vendors to handle escalations and regular business inquires.

Process incoming liquidation vendor disputes through the WWR&R liquidations dispute process.

Review accounts receivable tables and work with the vendors to resolve any discrepancies or ensure payment is received within contractual terms.

Input FLARE system business rule restrictions or mapping for the liquidations namespaces.

Update or execute contracts within Amazon’s contract central system.

Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires.

Own one of the team’s standard work programs such as disputes, accounts receivable, data management/queries or contracts and identify ways to streamline or simplify the work for the team and vendors.

Report out on WBR on metrics for your area of responsibility.

Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.

Be capable in external communication with vendors to find win/win solutions.

Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners.

A day in the life

You will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon and FBA Seller liquidation quality product. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.

About The Team

As a member of the US Liquidation Recovery and Zero Waste team, you will get to work in a team environment, where everyone works to support one another to achieve our goals of zero cost of returns and zero waste. While you will have your own goals and objectives, we tend to work collaboratively as necessary and have mechanisms in place to track your projects, goals and business performance.

Basic Qualifications

1+ years of Microsoft Office products and applications experience

High school or equivalent diploma

1+ years of experience within reverse logistics operations

Preferred Qualifications

1+ years of project coordination experience

1+ years of experience with SQL or BI tools (e.g. Quicksight, Tableau, etc.)