TTEC Work from Home Customer Support Representative – Hiring Now id-629

Job Summary

American Express is seeking dynamic and enthusiastic individuals to join our team as Work from Home Customer Support Representatives. This is a remote, full-time position with a competitive salary and a flexible schedule. Enjoy the opportunity to work from the comfort of your home while receiving great benefits such as Health, Dental, Paid Training, and Paid Vacations…

Job Description

As a Work from Home Customer Support Representative at American Express, you will be the first point of contact for our valued customers. Your role will involve assisting customers with their inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience. We are looking for individuals who are passionate about customer service, have excellent communication skills, and can work efficiently in a remote environment.

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Your primary responsibilities will include handling customer inquiries via phone, email, or chat, providing accurate and timely information, troubleshooting technical issues, and escalating complex issues to higher-level support when necessary. You will be expected to maintain a high level of professionalism and empathy while interacting with customers, ensuring their satisfaction and loyalty to American Express.

 

To succeed in this role, you should be a self-motivated individual with the ability to work independently and manage your time effectively. You should have a clear understanding of customer service principles and possess strong problem-solving skills. Previous experience in a customer support role is preferred, but not required as comprehensive training will be provided.

 

Requirements

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Strong problem-solving abilities

• Ability to work independently and manage time effectively

• Basic computer skills and familiarity with customer service software

• Reliable internet connection and a quiet workspace

• Previous customer service experience is a plus

 

Responsibilities

• Respond to customer inquiries via phone, email, or chat

• Provide accurate and timely information to customers

• Troubleshoot and resolve technical issues

• Escalate complex issues to higher-level support

• Maintain a high level of professionalism and empathy

• Ensure customer satisfaction and loyalty

• Adhere to company policies and procedures

 

Benefits

• Health and Dental Insurance

• Paid Training

• Paid Vacations

• Flexible Work Schedule

• Remote Work Opportunity

• Employee Assistance Programs

• Career Growth Opportunities

 

Educational Qualifications

• High school diploma or equivalent (Required)

• Additional certifications or coursework in customer service (Preferred)

 

Experience

• Previous experience in customer support or a related field (Preferred but not required)

 

Company Overview

 

American Express is a globally recognized leader in financial services, committed to providing outstanding customer experiences. Our dedication to excellence has earned us a reputation for creating innovative solutions and delivering exceptional support to our customers. Join our diverse and inclusive team where you can grow your career and make a meaningful impact.

 

If you are passionate about helping others and thrive in a fast-paced, dynamic environment, we encourage you to apply for the Work from Home Customer Support Representative position at American Express. Apply now and become a part of our supportive and talented team!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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