Text Chat Operator (Fully Remote) – -id-133

Are you ready to kickstart your career in customer service? We’ve got an exciting opportunity waiting for you! We’re on the lookout for a Live Chat Customer Support Assistant to join our team. As part of our crew, your role will involve responding to live chat messages from customers on a business’s website and providing them with top-notch assistance.

Entry-Level Position: This position doesn’t require prior experience. We provide full training to equip you with the skills needed to handle various customer support queries, like questions about shipping rates, return policies, and inventory. To excel in this role, a friendly and helpful attitude, strong communication skills, and the ability to multitask and handle pressure are key.

Your Role in Detail: You’ll work as a text chat operator in a customer support capacity. When your shift starts (you can pick your own hours), you’ll log in to the business’s website and start responding to incoming messages from customers. At the end of your shift, you log out and receive daily pay.

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Job Details:

  • Contract Length: No fixed term
  • Compensation: $35 per hour
  • Skills/Background Needed:
    • Must have a device (phone, tablet, or laptop) capable of accessing social media and website chat functions.
    • Ability to work independently.
    • Strong adherence to provided instructions.
    • Availability for 10+ hours per week.
    • Reliable internet connection.
  • Location: This is a remote online position, with a preference for candidates in the United States.

In-Demand Role: Text Chat Operators are in high demand worldwide right now.

If you’re ready to start right away, please apply now!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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