Sr Support Engineer - Generative AI ID-11570

Job Description

Blue Cross and Blue Shield of North Carolina has an immediate need for a Senior Support Engineer who will bolster our growing Artificial Intelligence and Machine Learning (AI/ML) practice.

As a Generative AI support engineer, you will collaborate with cross-functional teams to integrate AI solutions into the business workflows, ensuring they meet user needs and business objectives.

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You will also be responsible for designing, optimizing, and evaluating prompts to enhance the performance of large language models and AI systems.


The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures BCBSNC AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.

What You Will Do

  • Assist in the development and testing of Generative AI applications by crafting specific context-aware prompts for health insurance related topics.

  • Collaborate with domain experts to ensure prompts align with industry standards and regulations to ensure that the AI-generated content is accurate, free from bias, and compliant.

  • Work closely with business partners, product managers, and data scientists to ensure that the AI-generated content meets quality standards and serves its intended purpose.

  • Optimize prompt quality and performance by analyzing the effectiveness of existing prompts and refining them to enhance AI model performance.

  • Stay current with AI advancements to leverage cutting-edge techniques and adapt your prompts to new language models and algorithms.

  • Support on-going monitoring, tracking, and testing of Generative AI applications including pilots and production deployments.

  • Provide guidance and training to users of Generative AI applications on best practices for creating effective prompts.

  • Document best practices for prompt design.

What You Bring

  • Bachelor's or Advanced Degree where required

  • 5+ Years of Experience

  • In lieu of degree, 7+ years experience

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