Sr. Manager, Seller Management - Marketplace ID-11703

December 16, 2024

About

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.

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Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.

Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.

Job Overview

Macy’s Marketplace launched in 2022 and we are continuing to scale the business. We are seeking a Senior Manager, Marketplace Seller Management & Optimization who will support optimizing the seller experience, owning the go-forward relationships with onboarded sellers, and managing growth strategy, assortment offering, pricing, and performance. This entrepreneurial role will require strong communication and analytical skills to support the execution of our seller retention strategy, infusing data-driven decisions into our day-to-day processes. The Senior Manager will work directly with sellers, managing accounts, while also overseeing a team of Associate Account Managers, where this person will leverage experience to coach and guide the team in managing their own accounts. This individual will work closely with leadership across the MP Organization (Business Development, Operations, Marketing) as well as the broader Macy’s organization from Digital, Product Management, Merchandising, Macy’s Media Network, etc. to drive alignment on processes, strategies, and goals.

Essential Functions

Support the Director, Marketplace Seller Management & Optimization in ensuring a successful execution of the Marketplace seller management strategy, driving to optimize the right set of strategic sellers while ensuring a best-in-class customer experience.
Partner cross-functionally to align on goals, seller strategy, and long-term strategic vision.
Work closely with the seller community and cross-functional partners to ensure the utilization of performance-enhancing seller services that we plan to offer (e.g., advertising products).
Develop deep expertise around the seller experience and understand the key decisions for sellers that lead to their success.
Partner with Merchandising to ensure the strategies of our seller community align with Macy’s, Inc.
Drive growth and strengthen relationships with our sellers year after year; report on progress.
Develop deep knowledge of the Macy’s brand and customers to ensure the marketplace reflects appropriately.

Qualifications and Competencies

Bachelor's Degree from a 4-year college or university
5+ years of relevant work experience
Possess knowledge of, and passion for, digital commerce and specifically marketplace platforms.
Excellent project management skills and strong sense of urgency to grow and manage a new emerging business.
Track record of demonstrating success with managing an array of external stakeholders.
Customer-centric mindset and experience with cross-functional collaboration.
Excellent written and verbal communication skills.
Ability to effectively share technical information, communicate technical issues and solutions to all levels of business.
Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks and communicate timeline to team members.
Ability and desire to take product/project ownership.
Ability to think creatively, strategically, analytically and technically.
Have a bias for action and act with deliberate speed.
Maintains confidentiality and security of sensitive company information.
Ability to work a flexible schedule based on department and Company needs.
Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint), ability to work with performance reporting and across the suite of digital tools / applications our team uses to manage the Marketplace business.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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