Sr. Director of Business Operations & Implementation id-729

The Sr. Director of Business Operations & Implementation is a newly created role that will play a critical part in expanding customer and business value through successful scaling and implementation of key initiatives which drive quality improvement, patient outcomes, business differentiation and customer strategy. The role supports BUs across McKesson including PSaS, MMS, CMM and Canada through direct operationalization support and success to key metrics and outcomes.

Reporting directly to the Vice President, Impact Innovation and Activation of the Global Impact Organization, this leader will be responsible for consolidating multiple BU initiatives and programs into one cohesive portfolio, focusing on growth of existing initiatives which have proven success and outcomes while embedding into the key business functions to drive training, account management, and customer success. The role will also include community and business engagement opportunities to create new customer growth and development.

The ideal candidate will have senior-level experience in new business growth and pipeline development. The leader will be responsible for customer experience, customer success, successful scaling and implementation of key initiatives across all BU segments, particularly in the Access to Care, SDoH Solutions and Biopharma Programs. This role will be responsible to continue to create growth and impact which equates to almost $4.2M to be executed on from the business and continue to support the $1B worth of contracts and agreements across the business segments.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student

Key Responsibilities

Strategy and Vision

  • Establish a clear vision for the operational and implementation strategy aligned to business needs which is also aligned with company values; set specific challenging and achievable objectives and action plans. Deliver against a project roadmap to ensure the solution scaling and operations remains relevant, financially favorable and operationally embedded and sustainable. Develop and implement a comprehensive customer success strategy aligned with the company's goals and objectives. Lead the strategy of operations and implementation of four business units into a unified scaling and implementation success function, ensuring seamless integration and alignment.


Alignment & Acceleration

  • Other key areas of alignment with the Activation side of the team will include taking business input to support Activation Design, Promote utilization and engagement in key employee programs- driving adoption and increased volume participation, Stakeholder Reporting through the development, tracking, and reporting of program metrics, project status and health to key stakeholders, performing YOY analysis on program effectiveness and impact.


Leadership and Development

  • Oversee the day-to-day operations of project implementation and operational integration into the relevant business. This may require clinical integration, workflow redesign, partner engagement, contractual execution, onsite management, data analysis, technology build and exploration. The role will also support customer implementation, training, communications. Recruit, mentor, and develop a high-performing team, fostering a customer-centric culture and ensuring professional growth. Partner with HR to drive a proactive, ongoing talent strategy specific to Impact innovation & activation.


Customer Engagement & Success

  • Build strong relationships with key internal and external customers, understanding their needs, challenges, and goals. Ensure successful project implementation, meeting financial, operational and clinical goals while expanding the growth pipeline and new business development opportunities.


Performance Management

  • Establish and track key performance indicators (KPIs) to measure the effectiveness of the programs and customer success function. Continuously analyze customer feedback, clinical, operational and financial data, and trends to identify areas for improvement and innovation.


Cross-Functional Collaboration

  • Work closely with clinical, operations, transformation, sales, product development, and other internal teams to ensure a seamless customer journey from implementation to ongoing support. Provide strategic insights and feedback to influence product development and enhancements based on customer needs.


Qualifications

Minimum Requirements

15+ years managerial and healthcare experience in a related field. Strong operational and implementation experience with proven track record of success.


Critical Skills

  • Strategic leader with successful track record of driving change and delivering high quality results. INSPIRE. LEVERAGE. ADAVANCE.
  • Healthcare Knowledge: knowledge of stakeholders, trends, economic drivers, and policy across healthcare.
  • Experience in leadership positions that requires heavy coordination and internal relationship building.
  • Demonstrates success in building and leading high functioning teams.
  • Experience providing recommendations and guidance to senior leadership on key strategic decisions, initiatives, and associated risk.


Education

Bachelor’s degree in business, healthcare, or related discipline or 10+ years demonstrated experience.


Physical Requirements

  • General office demands
  • Must have the ability to travel up to 50% of the time


Must be authorized to work in the US. Sponsorship is not available for this position.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...