Service Desk Analyst (Night/Weekend Shifts) in Arlington, VA id-815

Service Desk Analyst (Night/Weekend Shifts) – Digital Management – Arlington, VA – work from home job

Company: Digital Management

Job description: About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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About the Opportunity

DMI is looking for a Help Desk/Service Desk Analyst to support a federal customer in the DC Metro area on night and weekend shifts. This candidate will be responsible for the following:

Duties and Responsibilities:

  • Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support
  • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • Possess strong customer service and communications skills
  • Analyze, evaluate, and test software and hardware problems
  • Handle heavy call volume

Qualifications

  • Experience using Microsoft Office tools
  • Windows Operating Systems
  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of Remedy ticket system; creating, updating and closing tickets
  • Experience with computer terms and customer service operations

Location: Arlington, VA

Physical Requirements: N/A

US Citizenship Required

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

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Service Desk Analyst (Night/Weekend Shifts) – Digital Management – Arlington, VA – work from home job

Expected salary:

Location: Arlington, VA
Service Desk Analyst (Night/Weekend Shifts) – Digital Management – Arlington, VA – work from home job

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