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Senior Researcher, Product Experience (Personalization & Member Experience) ID-10300

Job Description

Welcome to Netflix, where we are constantly pushing the boundaries of innovation and reimagining the way the world experiences entertainment. As a Senior Researcher for Product Experience, you will play a crucial role in shaping the personalized and member experience for millions of users worldwide. We are seeking a highly motivated and experienced individual who is passionate about understanding user behavior and creating seamless and engaging experiences. If you are a strategic thinker, data-driven, and have a deep understanding of user experience, we want you on our team.

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  1. Conduct extensive user research to better understand user behavior, preferences, and needs.
  2. Analyze user data and feedback to identify opportunities for improving the overall product experience.
  3. Collaborate with cross-functional teams to develop and implement innovative solutions that enhance the member experience.
  4. Stay up-to-date with industry trends and best practices in user experience to inform product decisions.
  5. Lead the development and execution of A/B testing strategies to optimize the product experience.
  6. Use data and insights to make recommendations for product improvements and new feature development.
  7. Communicate findings and recommendations to stakeholders, including product managers, designers, and engineers.
  8. Advocate for the user and ensure that their needs and preferences are considered in all product decisions.
  9. Mentor and guide junior researchers to help build a strong research team.
  10. Continuously monitor and evaluate the product experience to identify areas for improvement and make data-driven recommendations.

Job Qualifications

  • Extensive Experience In User Research: A Senior Researcher For Personalization & Member Experience At Netflix Should Have A Proven Track Record Of Conducting User Research In The Entertainment Industry. They Should Be Well-Versed In Various Research Methodologies, Such As Qualitative And Quantitative Research, To Gather Insights And Inform Product Decisions.
  • Strong Data Analysis Skills: Netflix Is A Data-Driven Company, And A Senior Researcher For Personalization & Member Experience Should Have Strong Data Analysis Skills To Interpret And Draw Actionable Insights From User Data. They Should Be Proficient In Data Analysis Tools Such As Sql, Python, And Tableau.
  • Knowledge Of Personalization Technologies: The Ideal Candidate Should Have A Deep Understanding Of The Latest Personalization Technologies And Their Implementation In The Entertainment Industry. They Should Be Able To Leverage These Technologies To Enhance The Member Experience On Netflix.
  • Product Management Experience: A Senior Researcher For Personalization & Member Experience Should Have Experience Working Closely With Product Teams To Develop And Launch Successful Products. They Should Have A Strong Understanding Of The Product Development Process And Be Able To Collaborate Effectively With Cross-Functional Teams.
  • Excellent Communication And Presentation Skills: As A Senior Researcher, This Individual Will Be Responsible For Communicating Research Findings And Insights To Various Stakeholders, Including Product Managers, Designers, And Executives. They Should Have Excellent Communication And Presentation Skills To Effectively Convey Complex Research Findings.

Required Skills

  • Data Analysis
  • A/B testing
  • Trend Analysis
  • User Research
  • UX design
  • consumer insights
  • User Segmentation
  • Customer journey mapping
  • product strategy
  • Experiment Design
  • Personalization Algorithms

Soft Skills

  • Communication
  • Conflict Resolution
  • Emotional Intelligence
  • Leadership
  • Time management
  • Interpersonal Skills
  • creativity
  • Teamwork
  • Adaptability
  • Problem-Solving

 

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