Seller Learning & Communications Marketplace Associate-Remote ID-10188

November 23, 2024

Job Description :

About

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love. Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.

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Job Overview

Macy’s launched an online Marketplace and we are seeking an Associate of Seller Learning & Communications who will be a key leader for this top company growth initiative that accelerates Macy’s Inc. Fashion and Style leadership ambitions. As the Associate of Seller Learning & Communications, you will play a pivotal role in shaping and executing the education, training and communication programs aimed at enhancing the success of our seller community.

Essential Functions

Develop and execute a comprehensive seller education and communication strategy that aligns with Macy’s Marketplace mission and seller success goals.
Lead the design, development, evaluation, pilot, and delivery of learning and communication programs in partnership with shared services.
Oversee the development and content creation of seller training & education curriculum, including training materials, webinars, videos, and documentation that caters to various seller segments and skill levels.
Facilitate and communicate trainings with seller population to drive engagement and manage through change.
Manage seller communications calendar and lead the delivery of newsletters, webinars, videos, and other content.
Collaborate with cross-functional teams to identify seller learning and communication needs and ensure seamless integration of content into the overall seller experience.
Gather feedback directly from sellers regarding the effectiveness of training and communication programs, and implement improvements to increase satisfaction.
Create policies, practices, and methods for applying consistent branding and content standards.
Establish and track key performance indicators (KPIs) to measure the effectiveness of seller education and communication programs, making data-driven improvements as needed.

Qualifications and Competencies

Bachelor's degree in Business, Marketing, Education, or a related field.
We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply.
3+ years' experience designing and implementing education and communications programs targeted towards external partners (e.g. vendors, sellers, etc); experience in retail, e-commerce, or marketplaces a plus.
Experience developing courses/learning tools using digital platforms (e.g. LMS systems)
Knowledge and application of learning principles, instructional design, and learning methodologies.
Exceptional written and verbal communication skills.
Analytical mindset, with the ability to leverage data to drive informed decisions and continuous improvement toward world-class standards.
Strong problem-solving and decision-making abilities, with a focus on delivering world-class results in a fast-paced environment.
Creative thinking and a passion for storytelling.
Ability to work a flexible schedule based on department and Company needs.

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