Scheduling Operations Supervisor, Weekend (Part-Time Contract) ID-10038

Description

  • Supervise a team of Scheduling Operations Associates during weekend shifts.
  • Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
  • Monitor team performance, coach SOAs, and ensure adherence to quality standards.
  • Handle escalations from clients and caregivers.
  • Support caregivers and agencies in filling shifts on short notice.
  • Utilize multiple software systems to track cases and communicate effectively.
  • Prepare handoff reports for end-of-shift transitions.

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Requirements

  • Experience supervising a customer service team and monitoring performance trends.
  • Experience working in a high-volume environment.
  • Proactive problem solver and able to handle difficult situations or customers as they arise.
  • Extensive customer service experience - Be friendly, positive and solutions-oriented.
  • Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
  • Ability to navigate multiple technology platforms simultaneously.
  • Effective communication skills with clients, patients, caregivers and families.
  • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
  • 5+ years of customer service experience preferred.
  • Fluency in Spanish is a plus.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...