Sales/Customer Service - Clerk id-621
JK Findings is a premier manufacturer and wholesaler of precious metal components and find jewelry since 1975. We supply an expansive selection of high-quality offerings at a competitive price and customers, including jewelry wholesalers, manufacturers, designers, and online retailers, rely on us to provide the products needed to run their business.
JK Findings is renowned worldwide for the superior customer service we provide. If you are passionate about building strong relationships with customers, we would like to talk to you about joining our elite Customer Service team!
The ideal candidate must be committed to providing outstanding customer service and possess the required skills.
Position Summary:
As one of the primary contacts for our customers, your main responsibility will be to provide excellent customer service. Excellence in customer service is accomplished by being responsive to customer needs, being a problem solver, and by providing accurate information and order assistance for the purpose of growing the account.
Your days as a customer care representative will be busy and engaging. Your day to day tasks will include:
Being responsive to customer questions and requests
Process customer orders, including backlog orders (accurate data entry and review)
Collaborate with Account Managers and customer service team to ensure orders are fulfilled and all questions/issues are addressed.
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Process customer returns
Review reports such as Out of Stock items to see if they are able to ship
Review items no longer ordered and reach out to customer for discussion
Work closely with the Accounting team and the VP of sales to resolve credit inquiries.
Position Qualifications:
Minimum of two years related experience
A Bachelor's degree is preferred but not required
Ability to partner with the sales team and work towards shared goals of providing our customers with excellent service and growing the account.
Required Skills:
Clear communication skills, both written and verbal
Problem solving skills
Time Management skills
High attention to detail
Advanced computer skills
Active listening skills
Data entry, with a high level of accuracy
Advanced comprehension skills
Ability to read and understand instructions, SOP's, software and catalogs.
Benefits include: 100% Employer paid Medical insurance from day one, 10 days of paid vacation time to use in your first year, Student Loan Repayment Match, dental and vision insurance from day one, career development and growth opportunities, excellent corporate culture, 401K with company match and more.
This is a full time, in-office position with hours of M-F 8:30 a.m. - 5:00 p.m.
JK Findings is an Equal Opportunity Employer and we are committed to creating a diverse and inclusive company culture. Our team, including management, does not discriminate against candidates and/or employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
If you require a reasonable accommodation in applying for, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries or requests to ***.
