Remote- Healthcare Customer Service id-1176

Job Title: Healthcare Customer Service

Contract Duration: 3 month with potential to extend or convert...

Pay Rate: $20.00/hr

Location: Remote - Must reside in US

Work Hours: 8:30 - 5:30 EST

Qualifications/Skills Needed

? 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties

? Thorough knowledge of customer service, utilization review or claims processing practices in a managed care environment

? Operation of office equipment such as a personal computer

? Knowledge of medical terminology

? Time management & organizational skills are a MUST

? Knowledge of medical terminology

? Communication skills required

? Great excel skills

? High school diploma or equivalent

? Basic knowledge of Microsoft office.

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Day To Day Responsibilities Of Role

? Assist in activities related to the medical and psychological aspects of utilization and coordinated care

? Outreach attempts via telephone to members assigned each day

? Consistently updating an excel spreadsheet with member assignments listed

? Consistent communication with supervisor

? With each phone call- documentation is required in Virtual Health

 

Performance Expectations

? Must be able to make high volume of outbound calls

? Medical terminology

? Reliable home internet is required with dedicated work space due to HIPPA (Hardwire internet connection) Please put on Resume.

? Completing 80-120 phone calls a day to the Medicare Population

? Compliance is required to be 100% of all assigned members

? Engagement Rate will need to be at 80% or more a month

? Time off is not permitted in the first 90 days of employment unless pre-planned during the interview

? Audit score of a minimum of 90%

? Completion of 600 members a month is required (30 new members daily assigned.

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