Part-time Insurance Verification Specialist - Remote/At Home Work ID-10116

November 22, 2024

Part-Time Call Center Representative

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

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Summary Job Description:

We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.

Primary duties & responsibilities:

Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment

Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed

Clearly explain the application process to potential customers

Accurately complete additional paperwork as needed

Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database

Transfer calls to appropriate department as needed

Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Required Knowledge, Skills, & Abilities:

Excellent oral and written communication

Superior customer service skills required - friendly, efficient, good listener

Proficient use of the computer, keyboard functions and Microsoft Office

Ability to multi-task

Knowledge of medical terminology and spelling a plus

Ability to work under pressure

Excellent organization and time management skills

Must be detail-oriented

Have a desire to learn and grow within the Company

SCHEDULE: Tuesday - Friday 5PM - 9PM & Saturdays 8AM - Noon

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