Operations Manager (State Field Consulting) ID-10905

December 2, 2024

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position is remote and eligible to telework from any location within the United States with occasional evening and weekend work required.

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Contract Monitoring: Assists in development of weekly/monthly/quarterly contractual reports in conjunction with other team members. In coordination with Program Manager, develops, reviews, and updates contract SOPs in support of the program for the effectiveness and efficiency of operations.
Administrative Support: Manages and coordinates corporate operations support functions necessary for the timely delivery of services under the contract including Contract Administration, Finance, Human Resources, ISD and Training.
Quality Control: Assists the Program Manager in providing senior oversight for adherence and compliance to all contractual requirements. Develops and implements contract quality control measures in coordination with Contract Management Team. Works with fellow Operations Manager to ensure operational performance, quality control, budget and other performance standards are met or exceeded and coordinates with Program Manager when issues arise.
Perform other duties as assigned.

Supervisory Responsibilities

This position manages subordinate supervisors who supervise site based remote employees. The position is responsible for the overall direction, coordination, and evaluation of these activities at their assigned areas of responsibility. Supervisory responsibilities are executed in accordance with Zeiders' corporate policies and management philosophy. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

A master's degree in social work, education, psychology, human resources management, or related field.
Minimum 7 years of experience in social service program administration/management.
Minimum 7 years of personnel management/staff supervision experience.
Minimum 3 years of experience with government contracting processes and familiarity with Federal Acquisition Regulations (FAR).
Experience managing and leading geographically dispersed teams.
Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint).
Excellent oral/written communication skills.
Ability to effectively manage multiple priorities and lead change management activities.
Must be a US Citizen.
Must pass a pre-employment background check and a NACI (Tier 1) security check,

Preferred Qualifications:

Experience with Federal government-related contracting or business development.
Knowledge and operational experience with military quality of life, family support programs, and/or behavioral health programs.
Experience as a military member or military spouse.
Experience with government program management, design, development, implementation, evaluation, and reporting.
Experience with quality assurance programs for service delivery contracts.
Ability to implement sound financial / budget processes.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to work both independently and as part of a team
Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands:

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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