(Online Remote Job) UPS Support Representative – Apply Now id-1090
As a UPS Support Representative, you'll be responsible for providing high-quality customer service and assistance to our clients. You will work remotely from the comfort of your home, supporting customers via phone, email, or chat. Your main tasks will include resolving inquiries, troubleshooting problems, and ensuring customer satisfaction with UPS services.
Responsibilities:
- Handle inbound customer inquiries and resolve issues related to UPS services.
- Provide accurate information about UPS products, services, and pricing.
- Assist customers with tracking shipments, managing deliveries, and troubleshooting any issues.
- Update and maintain customer records in the system.
- Work collaboratively with other departments to resolve complex customer issues.
- Ensure that all interactions meet UPS’s standards for customer service.
- Stay up-to-date with UPS services, policies, and technology to effectively assist customers.
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Requirements:
- High school diploma or equivalent required; a college degree is a plus.
- Previous customer service experience, ideally in a call center or remote support role.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks efficiently.
- Strong problem-solving skills with the ability to think on your feet.
- Comfortable using computer systems and technology for troubleshooting and customer support.
- A positive, can-do attitude and a commitment to providing exceptional service.
Benefits:
- Competitive salary.
- Flexible work-from-home opportunity.
- Paid training and career development programs.
- Opportunity to work with a global leader in logistics.
- Paid time off (PTO) and holiday pay.
- Retirement savings plan.
- Employee discounts on UPS services and products.
Health Insurance:
- Comprehensive health insurance coverage, including medical, dental, and vision plans.
- Access to wellness programs and resources to support a healthy work-life balance.
Why Join Us?
- Be part of a globally recognized company with a commitment to innovation and customer satisfaction.
- UPS provides ample opportunities for growth and career advancement.
- Work in a flexible, remote environment that allows you to maintain a healthy work-life balance.
- Enjoy the benefits of working with a company that values diversity, inclusion, and employee well-being.
- Join a supportive team where your contribution matters, and you're empowered to make a difference.
How to Apply:
If you are ready to join the UPS team and make an impact, apply now by submitting your resume and cover letter through our online portal. We look forward to reviewing your application!
