Network Support Professionals for DC Government Entity ID-10929

December 2, 2024

Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.

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Entity's internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.

The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity's IT services and timely completion of technology projects.

IT Environment
Cisco ASA Firewall
Cisco FirePower
IPS Cisco Switching
Cisco VLANs
Cisco Routing
Cisco VPN
Fiber Channel Switch
SAN Hyper-V
Video Conference Bridge
Video Conference Endpoint
Office 365
Netwrix
AlienVault SIEM
Active Directory
Group Policy
DNS
DHCP
RDP
HTTP/S
FTP
Terminal Services
Barracuda Backup
Barracuda Web Filter
Barracuda Email Filter
Deltek CostPoint
Sophos Endpoint Protection
ESRI ArcGIS
SharePoint
Windows Server 2012 R2
Windows 7
Windows 10
Office 2013
Office 2016
Scope of Support Services

Staff will support entity's existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:

Following entity IT Policies and Procedures;
Development of project /Statements of Work;
Responding to alert notifications from system monitoring applications;
Prepare regular system performance reports and present recommendations for improvement;
Providing technical support and training to entity employees;
Provide technical expertise and support for regional IT projects in which entity is involved;
Take necessary steps to ensure entity's IT infrastructure is safe from malware and properly maintained and patched;
Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes;
Provisioning of new systems as needed or full-system upgrades of existing systems;

In order to provide the support detailed above, Contractor will :

Open Positions

Tier 3 Network Engineer

One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.

Tier 2 Network Engineer

One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.

Additional Positions

It is anticipated that additional projects supporting the entity's infrastructure will arise that require specialized technical skills from the following open positions:

Oracle Database Administrator;
Java Programming;
Microsoft SharePoint Administrator;
Microsoft SharePoint Developer;
Cisco CCNP or equivalent level engineer;
Cisco CCNP Wireless or equivalent level engineer;

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