Manager - Order Management Systems ID-11053

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations.

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As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.

As the Engineering Manager for the existing Order Management Systems, you will lead product development and delivery of features in collaboration with the Ecommerce Product Management team and Business stakeholders from B2C lines of business in the US and Canada. You will also lead the team to achieve their OKRs for operational excellence by establishing systems observability, optimizing incident management, and ensuring 100% compliance of our SOX controls. In addition to overseeing day to day operations, you will work closely with the broader leadership team on strategy development.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

Job Duties/Essential Functions

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

• MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

• Maintains business relationships with the Member Service Center, E-commerce, Logistics, and Product Management.

• Ensures the Order Management Systems are highly reliable and performant.

• Oversees budgeting and regularly maintains portfolio finances.

• Manages SOX controls.

• Manages and aligns to product backlogs based on the organization's Objectives and Key Results (OKRs).

• Maintains current knowledge of modern software delivery practices (i.e., release/deployment, code review, infrastructure as code, unit testing, and QA testing procedures).

• Maintains current knowledge of relevant technology and design patterns as assigned (i.e., Microsoft Azure, Azure DevOps, backend for frontend, and microservices architectures).

• Demonstrates an understanding of how to implement DevOps practices in a team environment.

• Coaches and mentors' employees on technical and career development.

• This is a full-time management/leadership position (45 hours per week).

• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery

• Computer, phone, printer, copier, fax

Non-Essential Functions

• Assists in other areas of the department as necessary.

• Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery

• Same as Essential Functions

Experience, Skills, Education & Licenses/Certifications
Required:

• 3 years' experience leading software development/product engineering teams.

• 3 years' experience developing and deploying enterprise cloud services and web-based applications.

• 3 years' experience working directly in an agile delivery environment with ability to demonstrate extensive knowledge of agile delivery practices.

• Possesses an executive presence, a high level of professionalism, and a focused commitment to excellence.

• Working experience with infrastructure as code building CI/CD pipelines, from a greenfield scenario.

• Familiarity with common development frameworks (i.e. Java, Javascript, node.js, .Net, and PowerShell).

• Ability to efficiently manage and coordinate responses to software application incidents, ensuring timely resolution and minimal impact on end-users.

• Extremely responsive, with a strong sense of urgency.

• Able to support off hours work as required, including weekends, holidays, and 24/7 on call responsibilities.

• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).
Recommended:

• Successful internal candidates will have spent one year or more on their current team.

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Required Documents

• Cover Letter

• Resume

• Last two performance reviews

• Attendance records for current year (Do not include absences covered by paid sick/personal time, FMLA or other protected absences.)

California applicants, please click here to review the Costco Applicant Privacy Notice.
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