Manager-Assistant
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful… to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The Manager Assistant will support the Vice President of Technology, Global Services Group Front End Servicing responsible for delivering innovative solutions for Contact Management, Digital Assistants, Colleague Tools, Data Insights, and Intelligence. This individual will be an integral part of the Leadership team with responsibility for collaborating with key stakeholders to create exceptional experiences for our frontline CCPs. The areas of accountability include preparing presentations and organization announcements, actively participating and leading projects, analyzing data, preparing reports, and providing oversight of key performance metrics.
The candidate should also demonstrate a proactive approach to identifying areas of focus and execute with attention to detail. He or she will ensure the effective and efficient management of initiatives within the VP’s scope of responsibility. This role requires strong organizational, analytical, communication and creative problem-solving skills. Experience with cross-functional teams and ability to influence across multiple levels of leadership is critical. Applicants must work well in a dynamic environment and have the ability to deliver in compressed timelines.
Responsibilities:
? Responsible for the overall efficiency and management of the VP’s executive office.
? Act as a central point of contact for urgent business issues, initiatives managed by the VP, and additional ad hoc requests.
? Overall responsibility for managing meeting content and presentations, including updates to senior leaders, town halls, staff meetings, etc. Emphasis on storytelling to craft effective and impactful presentations.
? Manage business planning and central processes driven through the VP’s office (e.g. leadership team meetings, year-end processes, etc.).
? Lead employee engagement and organizational management, including team building activities, talent assessments, liaising with central and market HR.
? Make recommendations and share insights with the leadership team on meaningful business decisions, ensuring that business decisions are effectively communicated and implemented across different markets.
? Build both relationships and partnerships across the team and the Enterprise.
Minimum Qualifications:
? Critical thinking with the confidence and composure to effectively connect with senior leaders.
? Outstanding leadership and relationship building ability.
? Effectively influence without authority across peers and leaders.
? Drive projects and operate well under ambiguity.
? Outstanding organization and planning skills.
? Passion, energy, personal accountability, and a desire to learn and grow as a leader.
? High level of integrity when handing confidential information.
? Demonstrated ability to learn quickly with a willingness to continuously improve.
? Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
? Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful… to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The Manager Assistant will support the Vice President of Technology, Global Services Group Front End Servicing responsible for delivering innovative solutions for Contact Management, Digital Assistants, Colleague Tools, Data Insights, and Intelligence. This individual will be an integral part of the Leadership team with responsibility for collaborating with key stakeholders to create exceptional experiences for our frontline CCPs. The areas of accountability include preparing presentations and organization announcements, actively participating and leading projects, analyzing data, preparing reports, and providing oversight of key performance metrics.
The candidate should also demonstrate a proactive approach to identifying areas of focus and execute with attention to detail. He or she will ensure the effective and efficient management of initiatives within the VP’s scope of responsibility. This role requires strong organizational, analytical, communication and creative problem-solving skills. Experience with cross-functional teams and ability to influence across multiple levels of leadership is critical. Applicants must work well in a dynamic environment and have the ability to deliver in compressed timelines.
Responsibilities:
? Responsible for the overall efficiency and management of the VP’s executive office.
? Act as a central point of contact for urgent business issues, initiatives managed by the VP, and additional ad hoc requests.
? Overall responsibility for managing meeting content and presentations, including updates to senior leaders, town halls, staff meetings, etc. Emphasis on storytelling to craft effective and impactful presentations.
? Manage business planning and central processes driven through the VP’s office (e.g. leadership team meetings, year-end processes, etc.).
? Lead employee engagement and organizational management, including team building activities, talent assessments, liaising with central and market HR.
? Make recommendations and share insights with the leadership team on meaningful business decisions, ensuring that business decisions are effectively communicated and implemented across different markets.
? Build both relationships and partnerships across the team and the Enterprise.
Minimum Qualifications:
? Critical thinking with the confidence and composure to effectively connect with senior leaders.
? Outstanding leadership and relationship building ability.
? Effectively influence without authority across peers and leaders.
? Drive projects and operate well under ambiguity.
? Outstanding organization and planning skills.
? Passion, energy, personal accountability, and a desire to learn and grow as a leader.
? High level of integrity when handing confidential information.
? Demonstrated ability to learn quickly with a willingness to continuously improve.
? Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
? Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
