Live Chat Agent - REMOTE (Part-Time & Full-Time) -id-112

Live Chat Agent - REMOTE (Part-Time & Full-Time)

Job Overview

Mamaroneck Union Free School District is seeking a highly skilled and customer-focused Live Chat Agent to join our team on a part-time or full-time basis. As a Live Chat Agent, you will be the primary point of contact for our online community, providing exceptional customer service and support through live chat interactions. This is a remote position, offering the flexibility to work from the comfort of your own home.


Responsibilities

  • Respond to live chat inquiries in a timely and professional manner, providing accurate and helpful information to our online community.
  • Resolve customer complaints and concerns in a courteous and efficient manner.
  • Utilize knowledge of our products and services to address customer questions and provide solutions.
  • Collaborate with internal teams to resolve complex customer issues and escalate concerns as needed.
  • Consistently meet or exceed customer satisfaction and quality metrics.
  • Participate in ongoing training and development to stay up-to-date on our products and services.


Qualifications

  • Entry-level candidates with a passion for customer service are encouraged to apply.
  • High school diploma or equivalent required; some college or degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple conversations simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using a computer, internet, and live chat software.


Benefits

As a valued member of our team, you will enjoy a range of benefits, including:


  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • Flexible scheduling and remote work arrangements.
  • Access to ongoing training and support.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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