Get hired today! Work Remotely – Customer Service Agent – Vacancy Global id-855

Job Description

Apply now and our proprietary system will quickly have you in front of a live recruiter.

The Opportunity

Description

We’re looking for Customer Service Representative, working in BPO industry in Little Rock, Arkansas, United States.

We are hiring aggressively, and have recruiters on standby to interview you anytime between 9:00 am to 6:00 pm Eastern Standard Time (though we are hiring in more than just eastern time zones!) Monday through Friday. So hurry up and apply today!

In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients’ members or customers.

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We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential.Salary is up to $13.25/hr in training (English), $14.25/hr in production (English), and $13.75/hr in training (Spanish Bilingual), $14.75/hr in… production (Spanish Bilingual).

• Handles a high volume of incoming calls.

• Gathers customer information, assesses and fulfills customer needs.

• Educatescustomers regarding products and services.

• Utilizes and navigates multiple systems simultaneously.

• Resolves customer issues via one call resolution guidelines and/or escalated process.

• Meets or exceeds company and client performance metrics.

• Maintains a balance between company policy and client benefit in decision making.

• Evaluates and identifies opportunities to drive process improvements that positively impact ourclient and its customers.

• Dispositions calls, complies and generates report as required.

• Accepts and embraces changes within the current business environment.

Our Client

Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes () around the world.

Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.

Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!

Make things better. Develop great relationships. Have the career you want. Where you want.

Experience Required for Your Success

• 6 months of experience in customer service

• Dedicated area to work from in your home

• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

• Strong decision making and analytical abilities

• Ability to identify customer needs and clearly articulate products and services

• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

• Highly developed sense of integrity and commitment to customer satisfaction

• Meets all attendance and dependability requirements

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what’s possible.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...