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General Clerk Representative- Accredo- Remote id-1210

About the position

The General Clerk Representative at Accredo plays a crucial role in supporting the clinical telephonic nurse team by connecting calls and ensuring the delivery of commitments and promises. This remote position requires adherence to quality standards and effective communication skills to maintain a cooperative working environment. The role operates within a fast-paced setting, emphasizing teamwork and problem-solving capabilities.

Responsibilities

  • Adhere to quality and production standards while complying with all applicable company, state, and federal safety and environmental programs and procedures.
  • Follow up on individual workload and take appropriate action when agreed targets are not met.
  • Work within a fast-paced environment and take initiative for problem-solving.
  • Demonstrate effective multitasking and critical thinking skills when working on different tasks with the team.
  • Actively maintain a cooperative and friendly working environment.
  • Take ownership of difficult tasks.
  • Respond via the most efficient channel (e.g., phone, e-mail, letter, etc.).
  • Demonstrate exemplary customer service skills.
  • Effectively manage time to complete job responsibilities and tasks.
  • Prioritize work by knowing the most effective and efficient processes to accomplish tasks, focusing on continuous improvement.

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Requirements

  • Must have a private dedicated workspace that is free of distractions.
  • High school diploma or GED.
  • 1 year of experience in a call center preferred.
  • Ability to work in collaboration with a team.
  • Proficient in typing.
  • Knowledge of MS Suite (Microsoft Excel, Microsoft Word, PowerPoint) preferred.
  • Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
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