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Event Crew Member ID-11139

Event Staff

Christmas in Color, presented by Wonder Entertainment, seeks seasonal event staff to oversee daily park operations for Christmas in Color’s interactive drive-thru light show running from November through January. This includes acting as an event Greeter and Traffic Marshall while providing a quality Guest Experience.

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Responsibilities:

  • Welcome, Check-in, and Communicate with guests using Exceptional Service Skills
  • Follow all Christmas in Color safety protocols
  • Follow Opening and Closing Procedures
  • Provide clear and concise information to all our event guests to ensure optimal Event Experience
  • Represent the Christmas in Color identity with charisma, professionally and tranquility, even in high stress situations
  • Be fluid between performing the following roles:

As a Greeter, be able to:

  • Follow and execute Christmas in Color ticketing procedures
  • Maneuver technology devices used to check-in Guests, such as scanners and iPads
  • Scan and ensure guests have an appropriate entrance ticket
  • Spiel to Guests the Show Guidelines to ensure they have the best possible experience
  • Hand appropriate guests merchandise packages based on their ticket
  • Use conflict resolution techniques to mediate guest issues/situations

As a Traffic Marshall:

  • Ensure vehicle flow is effective and efficient
  • Filter paid and non-paid customers to the appropriate line
  • Direct any stopped vehicles to appropriately move forward
  • Assist vehicles that have issues during the event and aid in executing contingency plans
  • Identify weak points of the show and address them as needed
  • Have an extra out-going personality and take initiative to interact with guests, dance around, and maintain a high energy throughout the show shift
  • Ensure guest have an optimal experience by maintaining an effective traffic flow and using conflict resolution skills

Qualifications

  • Proven track record of exceptional customer service
  • At least one year guest experience
  • Experience using tablet devices for ticket processing
  • A bubbly personality and love for the Holiday Spirit
  • Ability to take initiative
  • Comfortable speaking and interacting with customers

Work Environment

  • Ability to walk and stand for extended periods of time
  • Must be comfortable working outdoors (hot and cold weather conditions)
  • Must be available to work evening shifts, weekends and holidays
  • Must be willing to commute to event site
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