EST Fully Remote Weekends & Holidays ServiceTitan Experienced CSR ID-10053

Description

About Us

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Who You Are

You are a dedicated and empathetic individual who loves helping others. With excellent communication skills and a passion for problem-solving, you thrive in a remote customer support role.

The Remote Customer Support Agent will be responsible for providing exceptional customer service to customers via phone, email, and chat. They will assist small home service businesses. They will handle their calls, emails, scheduling, invoicing and input data into The business ServiceTitan . The successful candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work independently. This role requires a high level of professionalism, patience, and empathy when dealing with customers. Prior experience in a customer support role and familiarity with CRM software is preferred.

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Responsibilities:

Oversee weekend and holiday office operations, including answering phones, responding to emails, and managing service appointments.

Coordinate and schedule technicians for service calls, installations, and repairs.

  • Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
  • Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
  • Organize documents, invoices, and client records.
  • Process customer payments and follow up on overdue accounts.
  • Assist in the setup and implementation of ServiceTitan or similar dispatching software.
  • Contribute to additional tasks to support the company’s growth.

Minimum Qualifications:

  • Experience in scheduling or dispatching
  • Experience similar industry such as plumbing, HVAC, or electrical services is a plus
  • ServiceTitan experience 1+
  • Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus.
  • Proficiency in Google Suite and Slack,
  • Excellent time management, multitasking, and problem-solving skills.
  • Strong attention to detail and communication skills.
  • Familiarity with industry terminology, processes, and materials is a plus.

Must pass background check

TECH REQUIREMENTS:

  • Desktop or Laptop with webcam & speakers and a second monitor
  • Operation System must be Windows or Mac based
  • Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
  • 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
  • Supportable internet speeds and router easily accessible from your workspace

Position Details:

Remote, full-time position

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