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Customer Service Representatives- Remote/TEXAS ONLY | Sutherland ID-10432

Job Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers.

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Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

  • Competitive rate of $14/hour
  • Medical, dental and vision benefits
  • Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

  • Excellent verbal and written communication skills and are a strong multitasker
  • Strong attention to detail
  • Drive to solve problems and meet goals
  • Familiarity with Microsoft Office tools
  • Experience in customer service
  • High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

  • Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • Hardwired internet access – wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • Productive, quiet and distraction-free, secure place to work.
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

 

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