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Customer Service Representative (Remote: Monday- Wednesday, 12:30 PM to 8:30 PM (Eastern Time) ID-11180

Position: Customer Service Representative

Location: Remote (work from anywhere)

Schedule: Monday- Wednesday, 12:30 PM to 8:30 PM (Eastern Time)

Employment Type: Part-Time (30 hours/week)

About Nurse Yard

Nurse Yard (www.NurseYard.com) is a growing e-commerce company dedicated to providing high-quality compression socks and wellness products designed to support active lifestyles. With a focus on comfort, functionality, and customer satisfaction, we proudly serve customers across the U.S., Canada, and the U.K. Our team is passionate about delivering exceptional customer experiences and building lasting relationships with our loyal customer base. Join us in making a difference, one step at a time!

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Responsibilities

As a Customer Service Representative, you will:

  • Answer incoming calls and respond to customer inquiries in a clear, professional, and friendly manner.
  • Manage and respond to incoming chat conversations on our website, providing real-time support to customers.
  • Monitor and respond to customer messages on social media platforms, including Facebook, Instagram, X, Pinterest, and more.
  • Handle website inquiries and email communications efficiently.
  • Provide accurate information about products, promotions, and company policies.
  • Resolve customer complaints, process returns/exchanges, and escalate issues as necessary.
  • Utilize the customer service platform, Gorgias, to manage and log all customer interactions and maintain detailed records (experience with Gorgias is a significant plus).
  • Stay informed about company updates, new products, and campaigns to provide customers with the most current information.
  • Collaborate with team members to identify and address common customer concerns, improving service and processes.

Qualifications

  • Minimum of 3 years of customer service experience handling inquiries across multiple channels (phone, chat, social media, email).
  • Exceptional verbal and written communication skills, with the ability to speak and write clearly and effectively.
  • Proven ability to maintain a professional and empathetic tone in high-pressure situations.
  • Familiarity with Gorgias or similar customer service software is highly preferred.
  • Strong multitasking abilities and attention to detail.
  • Self-motivated and capable of working independently in a remote setting.
  • Tech-savvy, with proficiency in managing chat tools, social media platforms, and basic computer skills.

Why Join Us?

  • Flexible remote work – Work from the comfort of your own home.
  • Be part of a growing, innovative company that values creativity and customer satisfaction.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team environment.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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