Customer Service - Inbound (WORK FROM HOME) ID-10083

November 22, 2024

Overview:

Join ECS as a Virtual Customer Support Agent. These positions are truly customer service, in a virtual setting. We are a full service customer support company, that handles any and all of your needs. We do it in a virtual setting which allows infinite reach and capabilities from a customer support perceptive. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backwards for you" mentality. If you are also looking for a family oriented, professional work from environment - this is the place for you. We are always looking to expand our virtual family and looking for great people like you. We offer flexible hours, 100% autonomy, all in the comfort of your home. As long as you have a home office set up.

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These positions pay $10/hour starting + bonuses/incentives (with the opportunity to make $30,000-60,000+ per year) available based on performance, hours worked and customer satisfaction. All hours/shifts available (Days, Evenings, Nights, weekends, and OT) you choose your own hours as long as you work a minimum of 40 hours per week. We currently have over 2,000 FULL TIME IMMEDIATE OPENINGS, we're in full growth mode right now. All working from the comforts of your home daily, with the flexibility to pick and choose what hours you want to work.

Responsibilities:

Seeking experienced customer service, call center, virtual support reps, administrative professionals interested in

customer satisfaction & administrative working from home.

If you like guiding and helping others find answers, then we could definitely use your help as a virtual support

professional working from your home. This is a third party 1099 opportunity.

It involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the

internet from your home office to assist individuals with customer related support questions as they have issues..

Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit

your schedule.

Other opportunities to service are also available to choose from based on your strengths and preferences.

Qualifications:

Experience Requirements

6+ months of customer service and/or administrative experience (call center or phone support experience preferred).
Must have and/or be willing to put together a home office setting in your home (or an area where you can turn into

home office with a computer/laptop, internet connection to the wall/router, and headset hook ups).

High level of professionalism and phone adequate for business purposes.
Excellent typing, communication and computer skills.
Must be available to work overtime and/or weekends if necessary.
Must be willing to submit to a standard background check, drug test, technology check and voice assessments

Technical Requirements

CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
Internet Download Speed 5Mbs down speed minimum.
Internet Upload Speed 3Mbs up speed minimum.
Network Latency Max 250 MS latency max.
OS Win 8.1 (64bit), Win 10 (64bit).
RAM 4GB minimum, 8GB recommended.
Must have a home office set up and ethernet cord you can connect to your computer.
Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or

wall for firewall/security purposes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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