Customer Care Representative, Remote Customer Care - Amazon Pharmacy - Work From Home $16-$35/hr

Key job responsibilities

• Virtually assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions

• Manage both inbound and outbound calls

• Proactively identify solutions to questions you anticipate our customers having in each

interaction

• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering

with pharmacist and pharmacy staff if clinical advisement is necessary

 

• Provide best-in-class service experience for our customers while working in a fast-paced

environment

• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs

• Provide our customers with technical support when navigating pharmacy.amazon.com

• Serve customers on time to ensure we are maximizing our relationship with them

 

• Understand each interaction is about more than solving a single problem, but an opportunity to

build a long-term relationship

• Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy

 

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – UT

 

BASIC QUALIFICATIONS

– High school diploma or equivalent (must be 18 years of age or older)

– 6+ months of professional experience working with computer and web-based tools

– Experience multitasking with phone and computer skills

– Submit and pass a pre-employment drug test to be considered

 

PREFERRED QUALIFICATIONS

– 1+ year of relevant phone or email customer service experience

– Excellent communication skills (spoken and written)

– Experience working in a customer service or call center

– Experience working in a healthcare environment

– Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

– Demonstrated ability to work as a team member

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...