Costco Remote Positions ID-10085

November 22, 2024

Support Analysts carry out the everyday obligations essential to guide Costco’s improvement, test, best guarantee, and/or manufacturing environments. This consists of a difficult decision and root purpose evaluation, dealing with access, and pleasant requests. They are in ordinary verbal exchanges with commercial enterprises and IT personnel. The Support Analyst can also develop, manage, update, document, analyze, and screen generation structures along with software programs and hardware, networking, configuration control, facts, best guarantee, third-celebration supplier utility guide, and fashionable person guide.

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ROLE

<ul>

<li>Identifies and resolves issues, regularly expecting troubles earlier than they arise or earlier than they grow; develops and evaluates alternatives and implements answers.</li>

<li>Manages incidents and obligations through identifying, tracking, and using guide, deployment, or device troubles to a well-timed decision.</li>

<li>Documents educate, adhere to, help, and improve modern-day strategies.</li>

<li>Supports the lifecycle of structures and the associated additives from improvement to retirement.</li>

<li>Installs facilitate, and/or play the best guarantee trying out on supported structures.</li>

<li>Develops, utilizes, and continues gear and scripts to automate deployments, create reporting, and meet guide needs.</li>

<li>Leads or participates in undertaking/stakeholder conferences as they relate to: defining and speaking deployment and guide necessities, file necessities, and deliverables, reading and figuring out opportunity transport strategies, and developing undertaking timelines and fee estimates.</li>

<li>Provides path and/or steering to customers, groups, and different guide contributors concerning everyday activities, undertaking initiatives, deployment activities, and guide troubles.</li>

<li>Conducts in-intensity evaluation to grow the device's overall performance, best, and/or efficiency.</li>

<li>Creates and continues powerful relationships with the commercial enterprise and facts generation groups.</li>

<li>Identifies possibilities for streamlining, and growing effectiveness thru non-stop technique improvement.</li>

<li>Creates and follows Costco’s IT policies, strategies, procedures, and/or regulatory standards.</li>

<li>Works on User Story to restore code as small enhancement requests to remedy regularly going on troubles.</li>

<li>Works on facts loading/extraction and utilities and gear that includes SQL tuning, debugging, and solving the UNIX scripts.</li>

<li>Troubleshoots quite a few Java-primarily based totally Micro carrier programs for said Incidents/troubles.</li>

<li>Supports answers to specs on time, within budget, and with an impeccable diploma of best and precision to specification.</li>

<li>Prepares and provides precise practical and technical specs that guide practical necessities.</li>

<li>Prepares and genuinely communicates excellent elegance strategies through which Costco Logistics operations can correctly make use of the upgrades developed.</li>

<li>Interacts with different developers, operations, Product Owners, and Business Solutions Analysts to make sure that the technical answer gives scale and helps commercial enterprise needs.</li>

<li>Creates and continues documentation standards.</li>

<li>Provides the quit person verbal exchange for important troubles like carrier delays/disruption with ETAs.</li>

<li>Performs everyday device and alertness fitness exams are achieved to make sure they easy going for walks of the utility.</li>

<li>Ensures an excessive degree of responsiveness through comparing and accurately responding to guide ticket group contributors. Participates in necessities accumulating classes to make sure clean expertise of needs, because it pertains to Operational and/or reporting usage in our Costco Logistics subject operations.</li>

<li>Creates and continues technique documentation and contributes to the improvement of departmental standards.</li>

<li>Creates answers to remedy the preliminary said issues from group contributors.</li>

<li>Evaluates and offer hints on everlasting software program adjustments to resolve troubles.</li>

<li>Tracks and informs group contributors of the popularity of their guide tickets all through the technique and right away resolves troubles.</li>

<li>Develops and continues partnerships with IS Service Desk and different IS groups to make sure the best carrier and guide.</li>

<li>Meets or exceeds overall performance metrics associated with productiveness and best.</li>

<li>Creates documentation for different guide groups so as for them to remedy troubles.</li>

<li>Completes small-length enhancement requests for improvement and deployment to manufacturing as needed.</li>

<li>Reports any occurrences of Customer dissatisfaction to the right Management Service resource.</li>

<li>Adheres to safety control practices, in addition to promoting installed safety standards.</li>

<li>Understands and adheres to the Costco Wholesale Mission Statement and Code of Ethics.</li>

</ul>

REQUIRED

<ul>

<li>Experience operating with small enhancement requests to remedy common troubles.</li>

<li>Proficient in facts loading/extraction and utilities and gear. Extensively worried about SQL tuning, debugging, and solving the UNIX scripts.</li>

<li>Knowledge of quite a few Java-primarily based totally Micro carrier programs to troubleshoot the troubles.</li>

<li>Troubleshooting revel in with utility software program suites.</li>

<li>Ability to apprehend and troubleshoot T-SQL script.</li>

<li>Ability to apprehend commercial enterprise strategies and work with operations friends to assist navigate thru difficulty to apprehend the basic purpose.</li>

<li>Excellent customer support talents and advanced smartphone etiquette.</li>

<li>Strong verbal exchange talents and capable of working correctly with all degrees of commercial enterprise and IS.</li>

<li>Demonstrated robust organizational features in the guide to resolving troubles quickly.</li>

<li>Responsible, conscientious, and own ardor for excellence.</li>

<li>Detail-orientated and own robust trouble-fixing talents, with the cap potential to research a state of affairs for capacity destiny issues.</li>

<li>Innovative, creative, and extraordinarily responsive with a robust feel of urgency.</li>

<li>Self-stimulated and capable of working independently, with little supervision.</li>

<li>Ability to stay calm below strain and time pressures.</li>

<li>Scheduling flexibility so one can offer on-name guide insurance in a 24/7 environment, along with evenings, weekends, and vacations to fulfill commercial enterprise needs.</li>

</ul>

Recommended

<ul>

<li>Experience with Korber/Highjump and or Descartes Route Planning is a plus.</li>

</ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?