Comcast – Customer Account Executive (Inside Sales) – Tooele, UT ID-11729

December 17, 2024

Job title: Customer Account Executive (Inside Sales)

Company: Comcast

Job description: Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! If you are bilingual in English and Spanish – that is a plus! We offer benefits to employees on their first day of employment. The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!

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The pay is base hourly + targeted commission and is up to $20.15/hour all in (base hourly pay rate is $11.50/hour). Our average performers make between $40k-45k annually.

So, what is this great job? Your main responsibility will be selling Comcast products and services that are both current and emerging. You will approach sales as a way of helping our customers receive the best value for their money. You should be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customerâ€™s and the companyâ€™s interest.

GREAT PERKS AND BENEFITS:

Competitive salary based on experience
Benefit packages effective on day 1 – Eligible to enroll in medical, dental, vision
401k available after 90 days
Paid training
Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
Tuition Reimbursement (where applicable)
Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

CORE RESPONSIBILITIES:

Ability to create value around all of our products and services and tailor a package to fit our customer’s needs.
Win as a team-Relationship management skills and openness to feedback.
Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
Build a positive work relationship with customers to enhance the image and public perception of a company.
Present, promote and sell products/services using solid arguments to existing and prospective customers.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Strive to exceed overall performance goals of the organization.
The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
Ability to execute successfully on an expected call flow on every interaction.
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
Elicits and records customer information and inquiries using a computerized system.
Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate.
Supports Other lines of business as call volume dictates.
Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
Achieves overall performance goals of the organization.
Attends training as required.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

JOB QUALIFICATION:

A high school diploma or equivalent is required
2-5 years of sales experience preferred
Bilingual English/Spanish preferred but not required
Demonstrates the ability to work independently with little or no supervision
In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
Must have â€œhome officeâ€ space in your home with the following requirements:

Home Office Requirements:

Have a quiet work area in a location that provides privacy from other people, activities and noise
Have a steady work surface
Have a comfortable chair
Adequate lighting
Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.

Comcast NBCUniversalâ€‹ brings together the best in media and technology. We drive innovation to create the worldâ€™s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast NBCUniversalâ€‹ is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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