Chinook Server id-1272
Summary
The Waiter/Waitress/Server will take food and/or beverage orders and serve the guests of the restaurant outlets at the Coeur dAlene Casino Resort Hotel.
Responsibilities
- Performs guest services by taking orders, inputting orders accurately into POS, serving food and beverages to the customers promptly, and following the standards set by the restaurant.
- Provides menus and explains menu items and terms and provides suggestions to customers when asked.
- May pre-bus and bus tables or assist with side-work of rolling silverware, filling salt and pepper shakers, sugar, cream condiment and other napkin containers and perform light restaurant cleaning.
- Observes guests to respond to additional requests and to determine when meal has been completed or beverage consumed.
- Checks identification for all guests that appear under the age of 30 and attempting to purchase alcohol in accordance with all applicable local, county, state, and tribal liquor laws.
- Communicates with the kitchen especially with food allergies.
- Prepares hot, cold, and mixed drinks for guests.
- Practices safe food and beverage handling and clean up at all times.
- Performs in group activities, such as the birthday song, when requested.
- May obtain and carry a change bank (cash and coin) in order to provide cash services for guests, ensuring bank is accurate at end of shift.
- Other projects and duties as assigned.
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Qualifications
Education/Experience:
- High school diploma or equivalent preferred.
- Must be 19 years of age or older.
- Three years previous serving experience in a full service restaurant or bar required or must have passed required level I, II, and III front of house service tests.
Skills/Knowledge
- Must work well in a team environment.
- Ability to manage conflict and influence outcomes preferred.
- Strong multitasking skills required.
- Excellent verbal communication, organizational, and presentation skills preferred.
- Must be able to follow detailed instructions precisely.
- Ability to guide and coach a team preferred.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is classified as a heavy strength category position. A person in this position will exert 50 to 100 pounds of force occasionally, and /or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; stand; walk; twist; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally push, pull, and reach above shoulder height. Specific vision abilities required by this job include the ability to adjust focus.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.
