Application Support Analyst-----Need GC and USC-----Need Locals ID-10942

December 2, 2024

Company Description

Businesses face challenges every day building responsive and agile IT capabilities to grow and stay ahead. Since everyone has access to the same tools, your competitive advantage directly depends on how you apply technology - on the people leading, supporting and optimizing your IT initiatives. USM Business Systems, established in 1999, is an industry-leading private talent management firm, specializing in providing unique IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to sustain a truly competitive advantage in this fast-moving environment. USM has offices throughout the US and offshore delivery centers in India. USM is a certified Minority Business Enterprise and is a CMMi Level 3 Organization.

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USM is recognized as one of the fastest growing IT Temporary Staffing firms in the US and most recently was ranked #3 on the list of the Top Temporary Staffing firms in the DC Metro Area - Washington Business Journal (2016).

Job Description

Title: Application Support Analyst

Duration: 6+ months

Reston, VA

Interview: Phone then F2F

Need GC and USC

Support several key applications critical processes as their associated infrastructure components and servers such as Autosys, Middleware (WebLogic) Enterprise Service Bus (ESB) TIBCO, Network, UNIX, Wintel, Oracle/Sybase.

Follow Client defined change management process for deployment

Work with development team to establish/enhance knowledge articles supporting application to current production support.

Provide support to test and business teams by ensuring the test environments and application jobs are processing.

Provide support on on-boarding new application to production

Good understanding of NFR

Ability to write simple SQL queries

4 or more years' experience in application support

Proven history of successful interaction with customers

Good knowledge of Autosys, SQL, UNIX and WebLogic

TIBCO knowledge is plus, not required

Good communication and analytical skills

POSITION TWO

Title: Application Support Analyst

Duration: 6+ months

Reston, VA

Interview: Phone then F2F

Need GC and USC

The Application Support Analyst will provide Level two technical expertise in the area of application support for Acceptance and Production environments. Analyst provides support with Incident analysis, incident management and production support for application and Infrastructure related issues. The candidate also resolves defects following defined standards and practices

Role

Support several key application critical processes as well as their associated infrastructure components and services such as Autosys, Middleware (WebLogic), Enterprise Service Bus (ESB), TIBCO, Network, UNIX, Wintel, Oracle/Sybase, ETL

Follow Client defined change management process for deployments.

Strong understanding of Remedy and Incident Management processes.

Work with Level three and Level two teams to establish/enhance knowledge articles supporting application production support

Ability to write SQL queries in supporting level two production support analysis.

Strong understanding of OS level Patching processes for UNIX and Wintel Hosts.

Minimum Experience

6 or more years' experience in production support environment (24X7)

Proven history of successful interaction with internal customers and/or enterprise IT department

Strong working knowledge of Autosys, Java, SQL, WebLogic, UNIX, Oracle, ETL, Sybase, Microsoft Excel, Remedy and My Services

Strong communication and presentation skills

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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