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Aftermarket Support Manager ID-10517

Job Description

Are you a customer-focused, problem-solving leader with a passion for technology? Do you thrive in a fast-paced environment and enjoy collaborating with cross-functional teams? If so, we have an exciting opportunity for you!GoDaddy is seeking an experienced Aftermarket Support Manager to join our team. As the Aftermarket Support Manager, you will be responsible for overseeing the day-to-day operations of our aftermarket support team, ensuring that our customers receive top-notch service and support for their GoDaddy products.To excel in this role, you must have a strong background in customer support and a deep understanding of aftermarket products and services. You should also possess exceptional communication skills and the ability to effectively manage a team.If you are ready to take on a challenging and rewarding role at one of the world's leading technology companies, then we want to hear from you! Keep reading to learn more about the qualifications and responsibilities of this position.

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  1. Oversee the day-to-day operations of the aftermarket support team, ensuring that all customer inquiries and issues are addressed in a timely and satisfactory manner.
  2. Develop and implement processes and procedures to improve the efficiency and effectiveness of the aftermarket support team.
  3. Monitor customer feedback and satisfaction levels, and take appropriate actions to address any areas of improvement.
  4. Train and mentor team members to ensure they have the necessary skills and knowledge to provide excellent customer service.
  5. Collaborate with cross-functional teams to identify and address customer pain points and improve overall customer experience.
  6. Stay up-to-date with the latest aftermarket products and services offered by GoDaddy to effectively support customers.
  7. Analyze support data and metrics to identify trends and areas for improvement, and create action plans to address them.
  8. Develop and maintain relationships with key stakeholders, including vendors and other internal teams, to ensure seamless support for customers.
  9. Handle escalated customer issues and provide guidance and support to team members in resolving complex customer problems.
  10. Communicate regularly with upper management to provide updates on customer support operations and make recommendations for improvement.
  11. Participate in hiring and onboarding processes for new team members, and conduct performance evaluations for existing team members.
  12. Act as a role model for the team by demonstrating excellent customer service skills and a strong understanding of aftermarket products and services.
  13. Proactively identify opportunities for process improvements, cost savings, and revenue growth within the aftermarket support function.
  14. Ensure compliance with company policies, procedures, and standards for customer support.
  15. Foster a positive and collaborative work environment within the aftermarket support team.

Job Qualifications

  • Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
  • Minimum Of 5 Years Experience In A Customer Service Or Technical Support Role, Preferably In The Technology Industry.
  • Strong Leadership Skills With Experience Managing A Team And Driving Performance.
  • Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate Complex Technical Concepts To Non-Technical Stakeholders.
  • Demonstrated Experience In Developing And Executing Strategies To Improve Customer Satisfaction And Retention.

Required Skills

  • Training
  • Data Analysis
  • Communication
  • Time Management
  • Team Management
  • Organizational Skills
  • Conflict Resolution
  • customer service
  • Sales Experience
  • Problem-Solving
  • Adaptability
  • Technical Knowledge

Soft Skills

  • Communication
  • Conflict Resolution
  • Emotional Intelligence
  • Leadership
  • Time management
  • creativity
  • Attention to detail
  • Teamwork
  • Adaptability
  • Problem-Solving

 

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